zFolio Refund and Billing Policy

zFolio Refund and Billing Policy

Effective Date: October 22, 2026

This policy explains how paid zFolio plans are billed, renewed, changed, cancelled and refunded. zFolio is provided by Bristlecone IT Services, LLC (“we,” “us” or “our”). This policy is part of the zFolio Terms of Use. If the two conflict on billing or refunds, this policy controls.

When This Policy Applies

zFolio’s paid plans are not on sale yet. Until they are, zFolio is free, we don’t charge you anything, and this policy has no effect. It will apply to paid plans from the day they go on sale, and we’ll show that date at the top of this page.

Plans and Prices

Current plans and prices are shown on the zFolio pricing page and at checkout. Prices are in US dollars. The price you agree to at checkout is the price you pay for that billing period. There are no free trials.

Some plans include custom domains, and you can add more domains for a yearly fee.

Payments and Taxes

Purchases on the web are processed by Stripe. We don’t receive or store your full card number. Sales tax, VAT or other taxes may be added where they apply, and they are shown at checkout.

Automatic Renewal

Paid plans are subscriptions. They renew automatically at the end of each monthly or yearly period, and we charge the payment method on file at the price then in effect, until you cancel. If we change the price of your plan, we’ll tell you before the change applies, and the new price starts at your next renewal. You can cancel before then if you don’t want to pay the new price.

Cancelling

You can cancel anytime from your account settings. When you cancel, your plan stays active until the end of the period you’ve already paid for, and it doesn’t renew. After that, your account moves to the free plan. Your documents stay in your account, but features of the paid plan stop working.

Refunds

We don’t give refunds or credits for partial months or years, for unused time, or for features you didn’t use, except where the law requires one. Cancelling stops future charges. It doesn’t refund the current period.

If we charge you by mistake, for example twice for the same period, we’ll refund the mistaken charge. If you think a charge is wrong, contact us before disputing it with your bank, and we’ll try to fix it quickly.

Changing Plans

  • Upgrades take effect immediately. We charge a prorated amount for the rest of your current period, and the higher price applies from your next renewal.
  • Downgrades take effect at your next renewal. You keep your current plan until then, and we don’t refund the difference.
  • Switching from monthly to yearly billing takes effect immediately, and we credit the unused part of your monthly period. Switching from yearly to monthly takes effect at your next renewal.

Failed Payments

If a renewal payment fails, Stripe may try again over the following days, and we’ll ask you to update your payment method. If payment still isn’t made, your account moves to the free plan. Your documents stay in your account.

App Store Purchases

If you subscribe through Apple’s App Store, Apple bills you, and Apple’s terms govern renewal, cancellation and refunds for that subscription. Manage or cancel it in your Apple account settings, and ask Apple for any refund. We can’t refund App Store purchases. If you have both a web subscription and an App Store subscription, your account gets the higher of the two plans, and each subscription bills separately until you cancel it.

Changes to This Policy

We may update this policy. If a change is material, we’ll tell you before it applies to your next renewal. A change doesn’t affect a period you’ve already paid for.

Contact

For billing questions:

  • Mail: Bristlecone IT Services, LLC, PO Box 296, Townsend, TN 37882
  • Telephone: (310) 426-8166